FAQs

VyTrac analyzes signals taken from a person’s upper cheek area (does not include a video of the eyes) to detect the different vital signs.

VyTrac is supported by devices running on iOS 11.0 and up (such as iPhones and iPads) or on Android 9.1 or above and has been tested on various mobile vendors (Samsung, LG, Xiaomi, Huawei, etc). To check if your device supports the App, please go to your device’s settings where the operating system is named.

Yes, you can. The app does not analyze video from the eyes, so you may wear glasses or sunglasses and the app will still work perfectly.

Yes. The app analyzes video from under the eyes/upper cheek area.

Yes, the app works perfectly on any skin color.

The app has been tested on subjects between the ages of 4 and 96, and it is consistently accurate.

The app applies illumination normalization and can, therefore, function well even in low light environments, though not completely in the dark. Some light is necessary for the camera to detect there is a human face in the video.

For best results, we recommend keeping the camera no farther than 60 cm / ~ 20 inches.

The app compensates for movements and you will notice that four blue corners around your head move together with your face as you move. Nevertheless, your face needs to show within the frame of the camera itself. For best results though – we recommend standing still or sitting.

The app should work while you walk or drive, but it’s not recommended for use while running.

No, the app does human face detection, not facial recognition. No video or image of the person is being saved.

VyTrac records the results of your measurements so you can keep track of measurements, history and trends. VyTrac does not save any pictures or video of the app’s users, only the measurements’ results. For information on privacy issues, please read our Privacy Policy.

Yes, you can. The app runs on the device and no internet connection is needed. Keep in mind though that without an internet connection, the measurements are not recorded and you will not be able to see any history or trends.

No, the app works on video only.

No, only one person at a time can have their vital signs measured.

No, the app works only on human faces.

We have a two percent variance on our VyTals readings.

With VyTrac’s clinical oversight, we have a dedicated triage team ready to respond to your vital alerts in real time.

Our facial recognition software can read:

  1. Heart Rate
  2. Oxygen Saturation (SpO2)
  3. Respiration Rate
  4. Heart Rate Variability (HRV)
  5. Mental Stress Measurements

All other measurements are taken via bluetooth connected medical devices.

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VyTrac’s technology leverages state-of-the-art techniques in artificial intelligence to analyze video that captures vital signs.

With an easy to use messaging feature, you can connect with your provider directly through the VyTrac app.

Through telemedicine or the messaging feature.

It is currently on both the Apple app store and the Google play store, however only when a provider joins VyTrac will their patients receive login credentials.

99453, 99454, 99457, and 99458.

  1. By using VyTrac as a proactive tool to prevent hospital readmissions, we help keep patients healthy and out of the hospital. 
  2. VyTrac provides health metrics and patient oversight to help reduce the number of hospitalizations, readmissions and lengths of stays in hospitals. Providers use VyTrac as a proactive analysis tool to eliminate unnecessary hospital readmissions.

VyTrac focuses on providing patients with the right medical devices to properly monitor their health. After consulting with the provider, all applicable medical devices will be sent directly to the patients.

With daily oversight, and custom tailored plans for specific chronic conditions, VyTrac works closely with providers to help patients meet healthcare goals.

VyTrac has physician guided care plans for chronic conditions. If we don’t have a specified care plan, we will work closely with the provider to create one suited for the needs of each chronic condition.

One of our VyTals measurements is stress level. This is calculated by using the VyTals readings in conjunction with heart rate variability (HRV). This provides mental health professionals the ability to use crucial biometric data to gain insights into mental wellness.

You can submit a support request through the “more” section on the application, or simply message us and we’ll get back to you.

No, we do not replace a provider, however we do supply additional oversight using VyTrac nurses, medical assistants, and triage teams.

While VyTrac’s technology can be used as a standalone software, we have our own clinical oversight team to help your provider with triage.

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